Related Articles
PC Repair

Home Theater

Electrical Repairs

Tool Reviews

Q & A Forums




Share |





Newsletter

Sign up to receive our free Maintenance Reminder newsletter

Learn More


How to Diagnose and Troubleshoot CD-RW Problems

These are some symptoms that may be caused by the CD Writer. Other components may also cause these same symptoms, check the general diagnosis page for more information.

Symptom

Check
Click on underlined items for further information

I cannot access the drive and the light does not go on

  • Check that the power and controller cables are securely attached to the drive.

  • Verify that pin #1 of the controller cable is matched to pin #1 on the drive and on the motherboard.

  • The operating system may not be configured to use or "see" the drive.

  • If it never worked, verify that the jumpers on the drive are set correctly.

I cannot access the drive but the light does go on

  • The CD may be damaged or unreadable.

  • Try removing and reinserting the disk.

  • Try cleaning the CD.

  • Verify that pin #1 of the controller cable is matched to pin #1 on the drive and on the motherboard.

  • If it never worked, verify that the jumpers on the drive are set correctly.

The drive drawer will not open

  • Press the button once and wait at least a minute.

  • In Windows, go to "My Computer", right click on the CD-ROM drive and choose "Eject" from the menu.

  • With the computer unplugged, you can open most CD-ROM drawers with a unwound paper clip. Poke it, as straight as possible, into the hole and push with moderate force (the paper clip may bend a little) to force the drawer open a half inch. Now pull the drawer the rest of the way open.

  • If the problem persists, check that the power connector and controller cable are securely connected to the drive.

  • A CD may be jammed or broken inside the drive. Access may require the removal of the drive's outer case. If this is necessary, it is very likely that the drive will have to be replaced.

I hear it spinning and then stopping repeatedly

  • The CD may be damaged or unreadable.

  • Try removing and reinserting the disk.

  • Try cleaning the CD.

  • Verify that pin #1 of the controller cable is matched to pin #1 on the drive and on the motherboard.

  • If it never worked, verify that the jumpers on the drive are set correctly.

The drive seems to transfer data too slowly

  • Is the drive on the same controller cable as the primary hard drive? If so, performance will be slowed because only one device can communicate at a time. Move it to the second IDE controller.

Write operation repeatedly fails

  • Make sure other programs, especially CPU intensive ones like games and databases are not running.

  • With the PC unplugged, blast a jet of air in through the open drive tray with a can of pressured gas to remove accumulated dust.

Other problems, such as failure to write, unreadable disks and slow operation are generally related to software issues and not covered here.



Search for Articles on Acme How To



Copyright © 2000 - 2014, Acme Parts.com, Inc. All rights reserved. Contact us to obtain licensing. Use of this site is subject to certain Terms of use which constitute a legal agreement between you and Acme Parts.com, Inc.